Curs: ITIL Foundation

imagine ITIL Foundation
490 EUR
Sună acum: 0743025222

Curs: ITIL Foundation

Curs de specializare // Autorizat

Cluj-napoca, jud. Cluj // Pret: 490 EUR


Data incepere: 25/10/2018 // Durata: 20 ore in 3 zile
Perioada inscrieri: 05/10/2018 - 24/10/2018
Organizator: SC INFORMATICA SA
Data ultimei actualizari: 05/10/2018

ITIL® 2011 Foundation Course Objectives  Discuss the ITIL 2011 qualification scheme  Explain the practice of Service Management  Describe Service Lifecycle  Identify key principles and models of ITIL 2011  Define generic concepts in ITIL 2011  Discuss the processes, roles and functions in ITIL 2011  Summarise the use of technology with ITIL 2011
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ITIL® 2011 Foundation Course Objectives

 Discuss the ITIL 2011 qualification scheme

 Explain the practice of Service Management

 Describe Service Lifecycle

 Identify key principles and models of ITIL 2011

 Define generic concepts in ITIL 2011

 Discuss the processes, roles and functions in ITIL 2011

 Summarise the use of technology with ITIL 2011

 Successfully clear your ITIL 2011 foundation exam.

ITIL® 2011 Foundation Course Agenda

Module 1: Introduction to Service Management Lifecycle

Principles of Service Management, Processes, The ITIL Service Lifecycle


Module 2: Service Strategy

Concepts and Models, Processes


Module 3: Service Design

Concepts and Models, Key Principles, Processes


Module 4: Service Transition

Concepts and Models, Key Principles, Processes


Module 5: Service Operations

Concepts and Models, Key Principles, Processes and Functions


Module 6: Continual Service Improvement

Concepts and Models, Key Principles, Processes


Module 7 : Summary and Exam Preparation

Review of Key Concepts and Practice Exam

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Despre organizator

SC INFORMATICA SA

Adresa: Titulescu nr. 4, Cluj-napoca, jud. Cluj
E-mail contact firma: proiecte@cim.brinel.ro

Descriere:

Companie cu peste 25 de ani de activitate in domenii precum training si dezvoltare software.

Beneficiari de fonduri nerambursabile prin programe precum POCU si POSDRU.




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Sună acum: 0743025222
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